What we take care of
- Picking a hosting plan that fits the site, and setting up the account
- Keeping the server software, such as the PHP version, current and supported
- Keeping the SSL certificate valid, so visitors don't see a security warning
- Email settings that let your contact form messages reach you
- Watching for outages and dealing with the host's support team when there is one
- Renewals and billing reminders, so the account doesn't lapse
About uptime
We don't promise an uptime percentage. Hosting depends on servers, networks and data centers that we don't run, and every host has bad days. What we do is check the site regularly, notice when it goes down, tell you, and work with the host until it's back. If one host keeps having trouble, we'll suggest moving.
What stays in your name
| Item | Who holds it |
|---|---|
| Domain name | You, at your own registrar |
| Website files and content | You, with a copy available on request |
| Hosting account | In your name, or held by us for you with full access when you ask |
| Email accounts | You, with whatever provider you use now |
Moving from your current host
If you want to move, we copy the site to the new hosting, test it on a private address, then point the domain at it during a quiet time. The old site stays up until the new one is confirmed working. If you'd rather stay where you are, we can look after the site on the hosting you already have.
Questions
Do you host email too?
No. We leave email with the provider you use now and only adjust the settings the website needs to send form messages.
Can I leave and take the site with me?
Yes. We hand over the logins, a full backup and anything needed to move the site to another host.
Send the address of your website and tell us what bugs you about keeping it up. We reply with questions or a written quote for a plan.